Privacy policy
We, The Know Skin Pty Ltd (ABN: 18 646 806 760), own and manage the website www.theknowskin.com.au (referred to as "Website" or "Websites"). We take your privacy seriously. This policy explains how we handle your personal information and your rights regarding it.
ABOUT THIS PRIVACY POLICY
This policy outlines how we collect, use, manage, and share your personal information. It applies when you interact with our Website, social media, or contact us in any other way. By using our services or providing personal information, you agree to this policy.
WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT AND HOLD?
We may collect various types of personal information including your identity details, contact information, financial details, transaction history, and other information you provide directly or indirectly.
HOW DO WE COLLECT PERSONAL INFORMATION?
We collect information when you interact with us, such as when you make purchases, contact our representatives, or use our Website. We may also collect information from third parties or through automated means like cookies.
HOW WE USE YOUR PERSONAL INFORMATION?
We use your information to provide services, communicate with you, improve our products, and for other legitimate purposes. We may also use it for marketing purposes but you can opt-out anytime. Email hello@theknowskin.com.au
1. General
We collect, hold and use your Personal Information to:
- create orders and complete sales transactions;
- provide you with products and services and information about products and services; - deliver or manage any of our loyalty programs or customer relationship management systems;
- respond to your queries and requests, to resolve complaints and to respond to social media;
- keep a record of our dealings with you and enable us to contact you when necessary;
- help us tailor existing, or develop new, products, services or offers;
- promote and market our products and services inducing direct marketing and send you information about areas of specific interest;
- protect the security of our staff, customers, suppliers and merchandisers;
- recruit new staff (where applicable);
- achieve other purposes explained at the time of collection or submission.
- profiling and automated decision making;
- to prevent fraud and/or identify and investigate suspicious use of our Website;
- for any other purpose to allow us to comply with our obligations under law; and
- for any other purposes that would reasonably be expected by you.
2. Direct Marketing
By supplying us with your Personal Information, you give us permission to use your Personal Information to contact you to inform you about products and services we think would be of particular interest to you, including from other businesses operated by us. This may include contacting you through direct marketing, events and competitions, public relations and social media. This permission is not limited in time unless you choose to opt-out by contacting us using the contact information provided in this Privacy Policy, or by utilising an ‘unsubscribe’ facility on a communication we send to you in which case we will take steps to ensure you do not receive any such direct marketing information in future. When visiting the Website, third parties may place cookies on your browser for targeted advertising purposes. To opt-out of targeted advertising, some available third-party opt-out tools include: the Digital Advertising Alliance, the Network Advertising Initiative, and the European Interactive Digital Advertising Alliance (Europe only). On ads served to you, click the logo of the provider (e.g.: AdChoices) positioned with the ad to learn more about interest-based advertising, who served the ad, and manage your ad options. You can also opt-out of seeing personalised ads using the NAI opt-out tool here.
3. Polls and Surveys
We or third parties may contact you in relation to your participation in polls and surveys, deliver incentives to you to participate in such surveys or polls, or target advertisements to you based on your answers to the poll. We may share the aggregated demographic information in these polls and surveys with our sponsors, advertisers and partners. If, however, we conduct a poll or survey and wish to disclose your Personal Information to any third party, we will first explicitly seek your consent to do so. If a third party conducts a poll or survey and receives your Personal Information, then your Personal Information will be used and disclosed in accordance with the privacy policy of that third party.
4. Rate and Review
If you submit a review, rating or comments in relation to our products and services, you agree that we may publish part or all of your review, rating or comments together with your first name.
HOW YOUR PERSONAL INFORMATION MAY BE DISCLOSED?
We may share your information with our partners, service providers, or as required by law. We may also share aggregated data for analysis purposes. We do not sell, rent, lease or provide your Personal Information to other entities unless outlined in this Privacy Policy. We may disclose your Personal Information where you have consented or when disclosure is necessary to achieve the purpose for which it was submitted (as outlined above). In addition, we may receive and disclose Personal Information from or to other businesses operated by us.
1. Business Associates and Contractors
We may disclose your Personal Information to third party organisations that carry out functions on our behalf, or assist us to deliver our services, such as our business associates, contractors, agents or service providers. These third parties may change from time to time.
Some examples include: - carefully selected suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes;
- couriers and freight suppliers for delivering relevant products to you;
- financial services providers, such as our banks or third party suppliers for securing payment of the products or services we provided to you, such as PayPal, AfterPay and, where applicable, debt collectors;
- technology service providers, such as internet service providers, database management services, data storage providers, website hosting companies, website developers and digital mail providers who send communications on our behalf;
- sponsors or organisations that partner with us; and
- our professional advisers, accountants, lawyers and auditors. We may combine personal information we receive about you, with other information we hold about you, including information received from third parties and publicly available information.
We will not use or disclose health information for any purpose other than the purpose for which you provided it to us, or complying with our regulatory and legal reporting obligations. You agree that third parties which receive Personal Information from us may use and disclose the Personal Information subject to their respective privacy policies. We endeavour to take reasonable steps to enter into agreements with third parties that collect, store, disclose and retain Personal Information in accordance and require all third parties to respect the security of your personal information and treat it in accordance with the law, we do not allow our third party service providers to use your personal information for their own purposes and only permit them to process it for specified purposes in accordance with our instructions.
2. Statistical Data
From time to time, we may provide third parties with information in the form of statistical representations about our customers collectively and for the purpose of statistical analysis. Where we provide such information to third parties for this limited statistical purpose, we will not provide Personal Information in such a way that your identity may be obtained.
3. Permitted Disclosures by Law
We may also release your Personal Information under the following circumstances: - when required to do so by a court or under applicable laws or regulation (for example, a subpoena) or where requested by a government agency;
- where we consider a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; or - to appropriate persons, where your communication suggests possible harm to others.
4. Links to Other Sites or Social Platforms
We may provide links to third party websites within our website and social media sites.
These linked sites are not under our control, and we do not accept responsibility for the conduct of companies the websites of which are linked to the Website. Before disclosing your Personal Information to any third parties on such websites, we advise you to examine the terms and conditions of using that website and its privacy statement. UK, EU and California residents may have additional personal information rights and choices. Please see UK and EU Residents and California Residents sections below for more information.
SECURITY
We take measures to protect your information from unauthorized access, use, or disclosure. The security of your Personal Information is of utmost importance to us.
We take such steps as are reasonable in the circumstances to maintain the integrity and store securely your personal information to protect it from interference, misuse and loss and from unauthorised use, access, modification or disclosure. These measures include:
- instructing our staff and advisers who handle personal information to respect the confidentiality of customer information and the privacy of individuals;
- implementing procedures and installing equipment to safeguard your information; and - continually reviewing privacy procedures and arrangements to ensure we are doing all that we can reasonably and technically feasible at the time. We store Personal Information in either electronic or hard copy form or other formats. Since no system is 100% secure or error-free, we cannot guarantee that your Personal Information is totally protected, for example, from hackers or misuse. Except to the extent that liability cannot be excluded or limited due to applicable law, we assume no liability or responsibility for disclosure of your Personal Information due to unauthorised third party access, errors in transmission or other causes beyond our control. If you enter or upload Personal Information on our website, you should exercise due care to safeguard any passwords and usernames created by you. We will take reasonable steps to destroy or permanently de-identify any Personal Information from our records and systems which is no longer required by us. We may retain your Personal Information even after you have completed your transactions with us if retention is reasonably necessary to comply with our legal obligations, meet legal, financial, taxation and regulatory requirements, resolve disputes, prevent fraud or abuse or enforce this Privacy Policy and our terms and conditions. We may retain Personal Information for a limited period of time, if requested by law enforcement. Please contact us immediately if you become aware or have reason to believe that there has been any unauthorised use of your personal information held by us.
HOW TO ACCESS AND AMEND PERSONAL INFORMATION YOU PROVIDE
You can request access to or correction of your personal information by contacting us. We strive to keep your Personal Information accurate, up to date and complete.
Our policy enables you to find out what information we hold about you and correct that information if it is wrong. If you become aware that any Personal Information we hold about you is incorrect or out of date, or if you no longer desire our products or services, please let us know immediately. You may correct, update or delete your personal information by logging into your account or you deactivate your account by emailing us at or by contacting our Data Protection/Privacy Officer using the contact details below. We will be happy to accept updated Personal Information in writing from the owner of that information at any time. However, in order to protect your privacy and security, we will take reasonable steps to verify your identity before granting you access or enabling you to make corrections of your Personal Information. Except where the Privacy Act, GDPR or other applicable legislation provides otherwise, we reserve the right to recover any reasonable costs involved in providing extensive access to Personal Information, for example the cost of supplying information held in archives. Our objective is to respond to any request to access personal information within a reasonable timeframe and no later than thirty (30) days. We will endeavour to inform you if this timeframe is not achievable. In some circumstances, we may not be in a position to grant access to your Personal Information, such circumstances include where: - providing access is likely to pose a serious threat to the safety of an individual or the public; - providing access is likely to unreasonably impact on the privacy of others; - the request for access is frivolous or vexatious; - providing access would reveal information which relates to existing or anticipated legal proceedings or otherwise impact on any negotiations; - providing access is unlawful (including being unlawful as directed by a court or tribunal order) or is likely to impact on actions being taken in relation to alleged unlawful activities relating to our functions and activities; or - granting access would impact on a commercially sensitive decision-making process. UK, EU and California residents may have additional personal information rights and choices. Please see UK and EU Residents and California Residents sections below for more information.
TRANSFER OVERSEAS
Your information may be transferred overseas for processing or storage, but we ensure appropriate safeguards are in place.
UK and EU RESIDENTS
We comply with UK and EU data protection laws and you have certain rights regarding your personal information.
CALIFORNIA RESIDENTS
If you're a California resident, you have specific rights under California law.
CONTACT US
If you have questions or concerns about our privacy practices, please contact us at the provided email address or phone number. This policy may be updated, and you should review it periodically. If you continue to use our services after changes, you accept the updated policy.