Returns & Refunds

Returns & Refunds Policy for The Know Skincare

At The Know Skincare, we want you to be absolutely thrilled with your purchase. If, for any reason, you are not
completely satisfied, we offer a 30-day money-back guarantee starting from the day you receive your goods.

To initiate a return, please contact us at info@theknowskin.com.au within the specified timeframe. Please note that returns
due to personal taste preferences are not eligible for a refund.

For a smooth return process, we recommend using Registered Post for return shipments and ensuring that all postage fees
are prepaid. Kindly note that any risks associated with lost, stolen, or damaged goods during transit are the responsibility of
the customer unless the parcel is insured which is why we recommend you use registered post.

If you are returning an item from a discounted set or bundle, the refund amount will be adjusted accordingly, not reflecting
the full price of the individual item. Shipping fees are not refundable.

To arrange a return or for any assistance, please reach out to our customer service team at info@theknowskin.com.au.
Your satisfaction is our priority, and we are here to help resolve any issues with the click of an email.

Need to get in touch?
Got burning questions or site troubles? Drop us a line at info@theknowskin.com.au!